/* TicketIQ — dark mission-control theme. Zero external resources.
   White-label: every accent-derived color flows from the --accent* variables
   below; common.js recomputes and overrides them at runtime via setProperty. */

:root {
  color-scheme: dark;
  --bg: #0a0e1a;
  --bg-2: #0d1424;
  --panel: #111827;
  --panel-2: #0d1526;
  --border: #1e2a44;
  --border-soft: #17203a;
  --text: #e6edf7;
  --muted: #8494ab;
  --accent: #22d3ee;
  --accent-dim: rgba(34, 211, 238, 0.14);
  --accent-glow: rgba(34, 211, 238, 0.28);
  --accent-border: rgba(34, 211, 238, 0.4);
  --accent-faint: rgba(34, 211, 238, 0.06);
  --accent-hi: #2adbf5;   /* lighter accent — gradient tops */
  --accent-mid: #0fb5d4;  /* darker accent — gradient bottoms */
  --accent-deep: #0e7490; /* deepest accent — bar/gauge tails */
  --accent-ink: #04222b;  /* text on accent-filled surfaces */
  --ok: #34d399;
  --warn: #fbbf24;
  --crit: #f87171;
  --dup: #a78bfa;
  --info: #60a5fa;
  --bg-glow: #101b36;
  --nav-bg: rgba(10, 14, 26, 0.88);
  --scroll-thumb: #223052;
  --hover-bg: rgba(255, 255, 255, 0.04);
  --chip-border: rgba(148, 163, 184, 0.22);
  --chip-bg: rgba(148, 163, 184, 0.06);
  --chip-text: #cbd5e1;
  --input-bg: #0b1120;
  --input-placeholder: #8494ab;   /* == --muted; keeps the current dark render */
  --input-hover-border: #29395f;
  --track-bg: #141e38;
  --panel-hover-border: #253355;
  --divider: #1c2947;
  --dup-ink: #c4b5fd;
  --grid-line: rgba(148, 163, 184, 0.05);
  --sans: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
  --mono: ui-monospace, SFMono-Regular, "SF Mono", Menlo, Consolas, "Liberation Mono", monospace;
}

/* Light theme: same variable contract, brighter values. The effective theme
   is chosen pre-paint by an inline <head> snippet + common.js (light/dark/system). */
:root[data-theme="light"] {
  color-scheme: light;
  --bg: #eef2f8;
  --bg-2: #e6ecf5;
  --panel: #ffffff;
  --panel-2: #f4f7fc;
  --border: #d5ddea;
  --border-soft: #e2e8f2;
  --text: #182338;
  --muted: #5a6a84;
  --ok: #059669;
  --warn: #b45309;
  --crit: #dc2626;
  --dup: #7c3aed;
  --info: #2563eb;
  --bg-glow: #dce6f5;
  --nav-bg: rgba(255, 255, 255, 0.86);
  --scroll-thumb: #c2cddf;
  --hover-bg: rgba(15, 23, 42, 0.05);
  --chip-border: rgba(90, 106, 132, 0.28);
  --chip-bg: rgba(90, 106, 132, 0.07);
  --chip-text: #46566e;
  --input-bg: #fbfcfe;
  --input-placeholder: #5a6a84;   /* == light --muted, readable on near-white */
  --input-hover-border: #b3c0d6;
  --track-bg: #e4eaf4;
  --panel-hover-border: #b9c6db;
  --divider: #e2e8f2;
  --dup-ink: #6d28d9;
  --grid-line: rgba(90, 106, 132, 0.12);
}

* { box-sizing: border-box; }
html, body { margin: 0; padding: 0; }
[hidden] { display: none !important; }

body {
  font-family: var(--sans);
  font-size: 14px;
  color: var(--text);
  background: radial-gradient(1100px 700px at 18% -8%, var(--bg-glow) 0%, var(--bg) 55%) fixed, var(--bg);
  min-height: 100vh;
}

.mono { font-family: var(--mono); }
.muted { color: var(--muted); }

a { color: var(--accent); text-decoration: none; }
a:hover { text-decoration: underline; }

::-webkit-scrollbar { width: 10px; height: 10px; }
::-webkit-scrollbar-thumb { background: var(--scroll-thumb); border-radius: 6px; }
::-webkit-scrollbar-track { background: transparent; }

/* ---------- top nav ---------- */
.topnav {
  position: sticky; top: 0; z-index: 50;
  background: var(--nav-bg);
  backdrop-filter: blur(8px);
  border-bottom: 1px solid var(--border);
}
.nav-inner {
  max-width: 1320px; margin: 0 auto; padding: 0 24px;
  height: 58px; display: flex; align-items: center; gap: 28px;
}
.brand {
  display: inline-flex; align-items: center; gap: 8px;
  font-weight: 700; font-size: 16px; letter-spacing: 0.04em;
  color: var(--text);
}
.brand:hover { text-decoration: none; }
.brand-mark {
  width: 9px; height: 9px; border-radius: 2px;
  background: var(--accent);
  box-shadow: 0 0 10px var(--accent-glow), 0 0 22px var(--accent-glow);
  transition: background 0.25s, box-shadow 0.25s;
}
.brand-accent { color: var(--accent); text-shadow: 0 0 14px var(--accent-glow); }
.brand-text { color: var(--text); }
.nav-links { display: flex; align-items: center; gap: 4px; flex: 1; }
.nav-link {
  color: var(--muted); font-size: 12px; font-weight: 600;
  text-transform: uppercase; letter-spacing: 0.12em;
  padding: 6px 12px; border-radius: 6px; position: relative;
  transition: color 0.15s, background 0.15s;
}
.nav-link:hover { color: var(--text); text-decoration: none; background: var(--hover-bg); }
.nav-link.active { color: var(--accent); }
.nav-link.active::after {
  content: ""; position: absolute; left: 12px; right: 12px; bottom: -14px;
  height: 2px; background: var(--accent); box-shadow: 0 0 8px var(--accent-glow);
}
.nav-logout { margin-left: auto; }
.health { display: inline-flex; align-items: center; gap: 8px; }
.health-label { font-size: 11px; color: var(--muted); letter-spacing: 0.04em; }
.dot {
  width: 8px; height: 8px; border-radius: 50%;
  background: #3a4a6e; flex: none;
}
.dot-ok { background: var(--ok); box-shadow: 0 0 8px rgba(52, 211, 153, 0.8); animation: pulse 2.4s ease-in-out infinite; }
.dot-warn { background: var(--warn); box-shadow: 0 0 8px rgba(251, 191, 36, 0.7); }
.dot-crit { background: var(--crit); box-shadow: 0 0 8px rgba(248, 113, 113, 0.7); }
@keyframes pulse { 50% { opacity: 0.55; } }

/* ---------- layout ---------- */
.wrap { max-width: 1320px; margin: 0 auto; padding: 26px 24px 64px; }
.page-head { display: flex; align-items: baseline; gap: 20px; flex-wrap: wrap; margin-bottom: 18px; }
.page-title {
  margin: 0; font-size: 13px; font-weight: 700;
  text-transform: uppercase; letter-spacing: 0.22em; color: var(--accent);
  text-shadow: 0 0 16px var(--accent-glow);
}
.grid-main { display: grid; grid-template-columns: minmax(360px, 5fr) 7fr; gap: 18px; align-items: start; }
.grid-duo { display: grid; grid-template-columns: 1fr 1fr; gap: 18px; align-items: start; }
.col { display: flex; flex-direction: column; gap: 18px; min-width: 0; }

.panel {
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 10px;
  padding: 18px 20px;
  box-shadow: 0 1px 0 rgba(255, 255, 255, 0.02) inset, 0 10px 30px rgba(0, 0, 0, 0.25);
  min-width: 0;
  transition: border-color 0.2s;
}
.panel:hover { border-color: var(--panel-hover-border); }
.panel-title {
  display: flex; align-items: center; gap: 8px;
  margin: 0 0 14px; padding-bottom: 10px;
  border-bottom: 1px solid var(--border-soft);
  font-size: 11px; font-weight: 700;
  text-transform: uppercase; letter-spacing: 0.16em; color: var(--muted);
}
.panel-title::before {
  content: ""; width: 3px; height: 11px; border-radius: 2px; flex: none;
  background: var(--accent); box-shadow: 0 0 8px var(--accent-glow);
}
.panel-subtitle {
  margin: 18px 0 8px; font-size: 10.5px; font-weight: 700;
  text-transform: uppercase; letter-spacing: 0.14em; color: var(--muted);
}
.panel-actions { display: flex; gap: 10px; margin-top: 14px; flex-wrap: wrap; }

.empty { color: var(--muted); font-size: 13px; padding: 10px 2px; }
.empty.pulse { animation: pulse 1.2s ease-in-out infinite; color: var(--accent); }
.error-line { color: var(--crit); font-size: 13px; min-height: 18px; margin-top: 8px; }

/* ---------- stats ---------- */
.stats-row { display: grid; grid-template-columns: repeat(4, 1fr); gap: 14px; margin-bottom: 18px; }
.stat-card {
  background: var(--panel); border: 1px solid var(--border); border-radius: 10px;
  padding: 14px 18px; display: flex; flex-direction: column; gap: 6px;
  transition: border-color 0.18s, transform 0.18s, box-shadow 0.18s;
}
.stat-card:hover {
  border-color: var(--accent-border); transform: translateY(-1px);
  box-shadow: 0 8px 22px rgba(0, 0, 0, 0.32);
}
.stat-label { font-size: 10.5px; text-transform: uppercase; letter-spacing: 0.14em; color: var(--muted); }
.stat-value { font-family: var(--mono); font-size: 27px; font-weight: 600; line-height: 1; }
.stat-value.accent { color: var(--accent); text-shadow: 0 0 18px var(--accent-glow); }
.stat-value.ok { color: var(--ok); }
.stat-value.dup { color: var(--dup); }
.stat-value.warn { color: var(--warn); }
.status-strip { display: inline-flex; align-items: center; gap: 14px; flex-wrap: wrap; }
.strip-item { display: inline-flex; align-items: center; gap: 6px; }
.strip-count { font-size: 12px; color: var(--text); }

/* ---------- forms ---------- */
.field { display: block; margin-bottom: 12px; min-width: 0; }
.field-label {
  display: block; font-size: 10.5px; text-transform: uppercase;
  letter-spacing: 0.12em; color: var(--muted); margin-bottom: 5px;
}
.input {
  width: 100%; font: inherit; color: var(--text);
  background: var(--input-bg); border: 1px solid var(--border); border-radius: 8px;
  padding: 9px 11px; transition: border-color 0.15s, box-shadow 0.15s;
}
.input::placeholder { color: var(--input-placeholder); opacity: 0.8; }
.input:hover:not(:focus) { border-color: var(--input-hover-border); }
.input:focus { outline: none; border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-dim); }
textarea.input { resize: vertical; min-height: 60px; }
select.input { cursor: pointer; }

.btn {
  font: inherit; font-size: 13px; font-weight: 600; cursor: pointer;
  border-radius: 8px; padding: 9px 16px; border: 1px solid var(--border);
  background: var(--panel-2); color: var(--text);
  transition: filter 0.15s, box-shadow 0.15s, border-color 0.15s, opacity 0.15s;
  letter-spacing: 0.02em;
}
.btn:disabled { opacity: 0.5; cursor: wait; }
.btn-primary {
  background: linear-gradient(180deg, var(--accent-hi), var(--accent-mid));
  border-color: transparent; color: var(--accent-ink);
  box-shadow: 0 0 14px var(--accent-glow);
}
.btn-primary:hover:not(:disabled) { filter: brightness(1.08); box-shadow: 0 0 22px var(--accent-glow); }
.btn-ghost { background: transparent; color: var(--muted); }
.btn-ghost:hover:not(:disabled) { color: var(--accent); border-color: var(--accent); }
.btn-danger { background: transparent; color: var(--crit); border-color: rgba(248, 113, 113, 0.4); }
.btn-danger:hover:not(:disabled) { background: rgba(248, 113, 113, 0.1); border-color: var(--crit); }
.btn-sm { padding: 5px 11px; font-size: 12px; }
.btn-wide { width: 100%; }
.btn:focus-visible, .nav-link:focus-visible, .brand:focus-visible,
.theme-toggle:focus-visible, .routing-del:focus-visible, .input:focus-visible,
.ticket-row:focus-visible, .flow-node:focus-visible {
  outline: 2px solid var(--accent); outline-offset: 2px;
}

/* ---------- pills ---------- */
.pill {
  display: inline-flex; align-items: center;
  font-size: 10px; font-weight: 700; letter-spacing: 0.06em; text-transform: uppercase;
  padding: 2px 9px; border-radius: 999px; white-space: nowrap;
  border: 1px solid transparent;
}
.pill-new { color: var(--info); background: rgba(96, 165, 250, 0.12); border-color: rgba(96, 165, 250, 0.35); }
.pill-open { color: var(--accent); background: var(--accent-dim); border-color: var(--accent-border); }
.pill-in_progress { color: var(--warn); background: rgba(251, 191, 36, 0.1); border-color: rgba(251, 191, 36, 0.35); }
.pill-resolved { color: var(--ok); background: rgba(52, 211, 153, 0.1); border-color: rgba(52, 211, 153, 0.35); }
.pill-closed { color: var(--muted); background: rgba(132, 148, 171, 0.1); border-color: rgba(132, 148, 171, 0.3); }
.pill-duplicate { color: var(--dup); background: rgba(167, 139, 250, 0.12); border-color: rgba(167, 139, 250, 0.4); }
.pill-p1 { color: var(--crit); background: rgba(248, 113, 113, 0.12); border-color: rgba(248, 113, 113, 0.45); }
.pill-p2 { color: var(--warn); background: rgba(251, 191, 36, 0.1); border-color: rgba(251, 191, 36, 0.4); }
.pill-p3 { color: var(--info); background: rgba(96, 165, 250, 0.1); border-color: rgba(96, 165, 250, 0.35); }
.pill-p4 { color: var(--muted); background: rgba(132, 148, 171, 0.1); border-color: rgba(132, 148, 171, 0.3); }
.pill-type { color: var(--accent); background: transparent; border-color: var(--accent-border); }
.pill-src-connected { color: var(--ok); background: rgba(52, 211, 153, 0.1); border-color: rgba(52, 211, 153, 0.4); }
.pill-src-error { color: var(--crit); background: rgba(248, 113, 113, 0.12); border-color: rgba(248, 113, 113, 0.45); }
.pill-src-new { color: var(--muted); background: rgba(132, 148, 171, 0.1); border-color: rgba(132, 148, 171, 0.3); }

/* ---------- tables ---------- */
.table { width: 100%; border-collapse: collapse; }
.table th {
  text-align: left; font-size: 10px; font-weight: 700;
  text-transform: uppercase; letter-spacing: 0.12em; color: var(--muted);
  padding: 8px 10px; border-bottom: 1px solid var(--border);
}
.table td {
  padding: 9px 10px; font-size: 13px;
  border-bottom: 1px solid var(--border-soft); vertical-align: middle;
}
.table tbody tr:last-child td { border-bottom: none; }
tr.ticket-row { cursor: pointer; transition: background 0.12s; }
tr.ticket-row:hover { background: var(--accent-faint); }
.cell-id { color: var(--accent); font-size: 12px; white-space: nowrap; }
.cell-title, .cell-team, .cell-cat { max-width: 220px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

/* ---------- charts ---------- */
.chart { display: flex; flex-direction: column; gap: 7px; }
.bar-row { display: grid; grid-template-columns: 118px 1fr 32px; align-items: center; gap: 10px; }
.bar-label { font-size: 12px; color: var(--muted); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.bar-track { height: 8px; background: var(--track-bg); border-radius: 999px; overflow: hidden; }
.bar-fill {
  height: 100%; border-radius: 999px;
  background: linear-gradient(90deg, var(--accent-deep), var(--accent));
  box-shadow: 0 0 8px var(--accent-glow);
  transition: width 0.5s cubic-bezier(0.2, 0.7, 0.3, 1);
}
.bar-count { font-size: 12px; color: var(--text); text-align: right; }

/* ---------- pipeline traces ---------- */
.pipe-head { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; margin-bottom: 12px; }
.pipe-id { font-size: 16px; font-weight: 700; color: var(--accent); text-shadow: 0 0 14px var(--accent-glow); }
.pipe-run { font-size: 11px; color: var(--muted); margin-left: auto; }
.traces { display: flex; flex-direction: column; gap: 8px; }
.trace-row {
  background: var(--panel-2); border: 1px solid var(--border);
  border-left: 3px solid var(--accent); border-radius: 8px; padding: 10px 12px;
}
.trace-row.trace-failed { border-left-color: var(--crit); }
.trace-head { display: flex; align-items: center; gap: 10px; }
.trace-agent {
  font-size: 11px; font-weight: 700; letter-spacing: 0.1em;
  text-transform: uppercase; color: var(--accent);
}
.trace-failed .trace-agent { color: var(--crit); }
.trace-action {
  font-size: 10px; font-weight: 700; letter-spacing: 0.06em; text-transform: uppercase;
  color: var(--muted); background: rgba(255, 255, 255, 0.04);
  border: 1px solid var(--border); border-radius: 999px; padding: 1px 8px;
}
.trace-ms { margin-left: auto; font-size: 11px; color: var(--muted); }
.trace-summary { margin-top: 6px; font-size: 12.5px; color: var(--text); line-height: 1.45; }
.trace-conf { display: flex; align-items: center; gap: 8px; margin-top: 8px; }
.confbar { flex: 1; height: 5px; background: var(--track-bg); border-radius: 999px; overflow: hidden; }
.confbar-fill {
  height: 100%; border-radius: 999px;
  background: linear-gradient(90deg, var(--accent-deep), var(--accent));
  box-shadow: 0 0 6px var(--accent-glow);
}
.conf-pct { font-size: 11px; color: var(--muted); width: 34px; text-align: right; }

.reveal { opacity: 0; animation: rise 0.45s cubic-bezier(0.2, 0.7, 0.3, 1) forwards; }
@keyframes rise { from { opacity: 0; transform: translateY(9px); } to { opacity: 1; transform: none; } }

.dup-banner {
  display: flex; align-items: center; gap: 6px; flex-wrap: wrap;
  background: rgba(167, 139, 250, 0.1); border: 1px solid rgba(167, 139, 250, 0.45);
  color: var(--dup-ink); border-radius: 8px; padding: 10px 13px; margin: 10px 0;
  font-size: 13px;
}
.dup-link { color: var(--dup); font-weight: 700; }

.reco-list { display: flex; flex-direction: column; gap: 8px; }
.reco-item { background: var(--panel-2); border: 1px solid var(--border); border-radius: 8px; padding: 10px 12px; }
.reco-head { display: flex; align-items: baseline; gap: 10px; min-width: 0; }
.reco-ref { font-size: 11px; color: var(--dup); flex: none; }
.reco-title { font-size: 13px; font-weight: 600; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.reco-score { margin-left: auto; font-size: 11px; color: var(--accent); flex: none; }
.reco-res { margin-top: 5px; font-size: 12px; color: var(--muted); line-height: 1.45; }

/* ---------- filter bar ---------- */
.filter-bar { display: flex; align-items: center; gap: 12px; margin-bottom: 12px; }
.filter-bar select.input { width: 180px; flex: none; }
.filter-bar .filter-q { flex: 1; }
#result-count { font-size: 11px; flex: none; }

/* ---------- drawer ---------- */
.drawer {
  position: fixed; top: 0; right: 0; bottom: 0; z-index: 60;
  width: min(500px, 94vw); overflow-y: auto;
  background: var(--bg-2); border-left: 1px solid var(--border);
  box-shadow: -24px 0 60px rgba(0, 0, 0, 0.55);
  padding: 22px 24px 40px;
  animation: slide-in 0.25s cubic-bezier(0.2, 0.7, 0.3, 1);
}
@keyframes slide-in { from { transform: translateX(28px); opacity: 0; } to { transform: none; opacity: 1; } }
.drawer-head { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.drawer-id { font-size: 16px; font-weight: 700; color: var(--accent); text-shadow: 0 0 14px var(--accent-glow); }
.drawer-close { margin-left: auto; }
.drawer-title { margin: 14px 0 6px; font-size: 17px; line-height: 1.35; }
.drawer-desc { margin: 6px 0 14px; font-size: 13px; color: var(--muted); line-height: 1.55; white-space: pre-wrap; }
.meta-grid {
  display: grid; grid-template-columns: 1fr 1fr; gap: 10px 18px;
  margin: 14px 0; padding: 14px; background: var(--panel);
  border: 1px solid var(--border); border-radius: 8px;
}
.meta-cell dt { font-size: 9.5px; text-transform: uppercase; letter-spacing: 0.12em; color: var(--muted); margin: 0 0 3px; }
.meta-cell dd { margin: 0; font-size: 12.5px; overflow-wrap: anywhere; }
.detail-traces { display: flex; flex-direction: column; gap: 8px; }
.run-head { font-size: 11px; color: var(--muted); margin-top: 6px; }
.update-row {
  margin-top: 20px; padding-top: 16px; border-top: 1px solid var(--border);
}

/* ---------- admin ---------- */
.admin-msg {
  flex: 1; min-height: 20px; font-size: 13px; font-family: var(--mono);
  color: var(--muted); overflow-wrap: anywhere;
}
.admin-msg.ok { color: var(--ok); }
.admin-msg.err { color: var(--crit); }
.sources-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(300px, 1fr)); gap: 14px; margin-bottom: 18px; }
.source-card { background: var(--panel-2); border: 1px solid var(--border); border-radius: 8px; padding: 13px 15px; }
.source-head { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; margin-bottom: 8px; }
.source-name { font-weight: 700; font-size: 14px; margin-right: auto; overflow: hidden; text-overflow: ellipsis; }
.source-meta { font-size: 12px; color: var(--muted); }
.source-meta .mono { color: var(--text); }
.source-error {
  margin-top: 8px; font-size: 11.5px; color: var(--crit); font-family: var(--mono);
  background: rgba(248, 113, 113, 0.07); border: 1px solid rgba(248, 113, 113, 0.25);
  border-radius: 6px; padding: 6px 8px; overflow-wrap: anywhere;
}
.source-actions { display: flex; gap: 7px; flex-wrap: wrap; margin-top: 12px; }
.connect-form { border-top: 1px solid var(--border); padding-top: 6px; }
.form-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); gap: 0 14px; }
.mail-status-row { display: flex; align-items: center; gap: 10px; margin-bottom: 14px; flex-wrap: wrap; }
.mail-state { font-size: 12px; letter-spacing: 0.04em; text-transform: uppercase; }
.mail-state.on { color: var(--ok); }
.mail-state.off { color: var(--muted); }
.mail-count { color: var(--accent); font-size: 13px; }
.settings-row { display: flex; align-items: flex-end; gap: 16px; flex-wrap: wrap; }
.settings-row .field { margin-bottom: 0; width: 200px; }
.admin-stack { display: flex; flex-direction: column; gap: 18px; }

/* ---------- login ---------- */
.login-wrap { min-height: calc(100vh - 59px); display: flex; align-items: center; justify-content: center; padding: 24px; }
.login-card { width: 380px; padding: 30px 30px 22px; }
.login-brand {
  display: flex; align-items: center; justify-content: center; gap: 10px;
  font-size: 26px; font-weight: 700; letter-spacing: 0.04em; text-align: center;
}
.login-brand .brand-mark { width: 11px; height: 11px; border-radius: 3px; }
.login-sub {
  margin: 6px 0 24px; text-align: center; color: var(--muted);
  font-size: 11px; text-transform: uppercase; letter-spacing: 0.16em;
}

/* ---------- toasts ---------- */
#toast-stack { position: fixed; right: 20px; bottom: 20px; z-index: 100; display: flex; flex-direction: column; align-items: flex-end; }
.toast {
  background: var(--panel); border: 1px solid var(--border); border-left: 3px solid var(--ok);
  border-radius: 8px; padding: 10px 15px; margin-top: 8px; font-size: 13px;
  max-width: 380px; box-shadow: 0 12px 30px rgba(0, 0, 0, 0.45);
  animation: rise 0.3s cubic-bezier(0.2, 0.7, 0.3, 1);
}
.toast-err { border-left-color: var(--crit); }
.toast-out { opacity: 0; transform: translateY(6px); transition: opacity 0.3s, transform 0.3s; }

/* ---------- branding panel ---------- */
.brand-row {
  display: grid; grid-template-columns: 1.1fr 1.6fr auto auto;
  gap: 14px; align-items: end;
}
.brand-row .field { margin-bottom: 0; min-width: 0; }
.accent-inputs { display: flex; align-items: center; gap: 8px; }
.accent-swatch {
  width: 40px; height: 37px; padding: 3px; flex: none; cursor: pointer;
  background: var(--input-bg); border: 1px solid var(--border); border-radius: 8px;
  transition: border-color 0.15s, box-shadow 0.15s;
}
.accent-swatch:hover { border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-dim); }
.accent-hex { width: 104px; }
.brand-hint { margin: 12px 0 0; font-size: 12px; }

/* ---------- background jobs ---------- */
.jobs-list { display: flex; flex-direction: column; gap: 12px; }
.job-row {
  background: var(--panel-2); border: 1px solid var(--border);
  border-radius: 8px; padding: 12px 14px;
}
.job-head { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; margin-bottom: 9px; }
.job-label {
  font-weight: 600; font-size: 13.5px; margin-right: auto;
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.job-id { font-size: 11px; }
.pill-job-queued { color: var(--info); background: rgba(96, 165, 250, 0.1); border-color: rgba(96, 165, 250, 0.35); }
.pill-job-running { color: var(--accent); background: var(--accent-dim); border-color: var(--accent-border); animation: pulse 1.8s ease-in-out infinite; }
.pill-job-done { color: var(--ok); background: rgba(52, 211, 153, 0.1); border-color: rgba(52, 211, 153, 0.35); }
.pill-job-failed { color: var(--crit); background: rgba(248, 113, 113, 0.12); border-color: rgba(248, 113, 113, 0.45); }
.pill-job-cancelled { color: var(--muted); background: rgba(132, 148, 171, 0.1); border-color: rgba(132, 148, 171, 0.3); }
.job-bar { height: 8px; background: var(--track-bg); border-radius: 999px; overflow: hidden; position: relative; }
.job-bar-fill {
  height: 100%; width: 0; border-radius: 999px;
  background: linear-gradient(90deg, var(--accent-deep), var(--accent));
  box-shadow: 0 0 8px var(--accent-glow);
  transition: width 0.6s cubic-bezier(0.2, 0.7, 0.3, 1);
}
.job-bar.indeterminate .job-bar-fill {
  width: 38%; transition: none;
  animation: job-slide 1.4s ease-in-out infinite;
}
@keyframes job-slide {
  from { transform: translateX(-110%); }
  to { transform: translateX(300%); }
}
.job-meta {
  display: flex; align-items: baseline; gap: 16px; flex-wrap: wrap;
  margin-top: 8px; font-size: 11.5px; color: var(--muted);
}
.job-progress { color: var(--text); }
.job-message { margin-top: 6px; font-size: 12px; }
.job-error {
  margin-top: 8px; font-size: 11.5px; color: var(--crit); font-family: var(--mono);
  background: rgba(248, 113, 113, 0.07); border: 1px solid rgba(248, 113, 113, 0.25);
  border-radius: 6px; padding: 6px 8px; overflow-wrap: anywhere;
}

/* ---------- scale metrics ---------- */
.scale-row { display: flex; align-items: center; gap: 18px; flex-wrap: wrap; }
.scale-hero { display: flex; flex-direction: column; gap: 6px; margin-right: auto; }
.scale-points {
  font-family: var(--mono); font-size: 30px; font-weight: 600; line-height: 1;
  color: var(--accent); text-shadow: 0 0 18px var(--accent-glow);
}
.bench-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 12px; margin-top: 14px; }
.bench-stat {
  background: var(--panel-2); border: 1px solid var(--border); border-radius: 8px;
  padding: 10px 12px; display: flex; flex-direction: column; gap: 4px;
}
.bench-stat-label { font-size: 10px; text-transform: uppercase; letter-spacing: 0.12em; color: var(--muted); }
.bench-stat-value { font-family: var(--mono); font-size: 18px; color: var(--accent); }
.bench-meta { margin-top: 10px; font-size: 11.5px; }

/* ---------- SLA chips ---------- */
.cell-status { white-space: nowrap; }
.sla-chip {
  display: inline-flex; align-items: center; margin-left: 8px;
  font-family: var(--mono); font-size: 10px; font-weight: 700;
  padding: 1px 7px; border-radius: 999px; border: 1px solid transparent;
  white-space: nowrap; vertical-align: middle;
}
.sla-ok { color: var(--muted); background: rgba(132, 148, 171, 0.08); border-color: rgba(132, 148, 171, 0.3); }
.sla-warn { color: var(--warn); background: rgba(251, 191, 36, 0.1); border-color: rgba(251, 191, 36, 0.4); }
.sla-crit { color: var(--crit); background: rgba(248, 113, 113, 0.12); border-color: rgba(248, 113, 113, 0.45); }

/* ---------- platform strip ---------- */
.platform-strip {
  display: flex; align-items: center; gap: 28px; flex-wrap: wrap;
  background: var(--panel); border: 1px solid var(--border); border-radius: 10px;
  padding: 11px 18px; margin-bottom: 18px;
  transition: border-color 0.2s;
}
.platform-strip:hover { border-color: var(--panel-hover-border); }
.plat-item { display: inline-flex; align-items: baseline; gap: 9px; }
.plat-label { font-size: 10.5px; text-transform: uppercase; letter-spacing: 0.14em; color: var(--muted); }
.plat-value { font-family: var(--mono); font-size: 14px; color: var(--text); }
.plat-value.accent { color: var(--accent); text-shadow: 0 0 12px var(--accent-glow); }

/* ---------- responsive ---------- */
@media (max-width: 1020px) {
  .grid-main, .grid-duo { grid-template-columns: 1fr; }
  .stats-row { grid-template-columns: repeat(2, 1fr); }
  .nav-inner { gap: 14px; }
  .brand-row { grid-template-columns: 1fr; align-items: stretch; }
  .bench-grid { grid-template-columns: 1fr; }
}

/* ---- insights page ---- */
.grid-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; margin-bottom: 18px; align-items: start; }
@media (max-width: 900px) { .grid-2 { grid-template-columns: 1fr; } }
.page-actions { display: flex; align-items: center; gap: 12px; }
.stats-row-5 { grid-template-columns: repeat(5, 1fr); }
@media (max-width: 900px) { .stats-row-5 { grid-template-columns: repeat(2, 1fr); } }
.link { color: var(--accent); text-decoration: none; }
.link:hover { text-decoration: underline; }
.trend { padding-top: 6px; }
.trend-row { display: flex; align-items: flex-end; gap: 4px; min-height: 88px; }
.trend-col { flex: 1; display: flex; flex-direction: column; align-items: center; gap: 4px; min-width: 0; }
.trend-bar { width: 100%; max-width: 26px; background: var(--accent); opacity: 0.75; border-radius: 3px 3px 0 0; }
.trend-col:hover .trend-bar { opacity: 1; }
.trend-label { font-size: 9.5px; color: var(--muted); font-family: var(--mono); transform: rotate(-45deg); transform-origin: top left; white-space: nowrap; margin-top: 8px; height: 26px; }
.sla-overdue { color: var(--crit); }
.sla-soon { color: var(--warn); }

/* ---- continuous learning controls ---- */
.input-sm { padding: 4px 8px; font-size: 12px; width: auto; }
.field-inline { display: inline-flex; align-items: center; gap: 6px; margin-left: auto; cursor: pointer; font-size: 12px; }
.field-inline input[type="checkbox"] { accent-color: var(--accent); }
.source-auto { align-items: center; gap: 8px; border-top: 1px solid var(--divider); padding-top: 10px; margin-top: 10px; }
.source-auto .muted { font-size: 11px; text-transform: uppercase; letter-spacing: 0.1em; }

/* ---- table containment: never overflow the panel ---- */
.table { table-layout: fixed; }
.table th, .table td { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
[data-testid="tickets-table"] th:nth-child(1) { width: 96px; }
[data-testid="tickets-table"] th:nth-child(3) { width: 138px; }
[data-testid="tickets-table"] th:nth-child(4) { width: 186px; }
[data-testid="tickets-table"] th:nth-child(5) { width: 56px; }
[data-testid="tickets-table"] th:nth-child(6) { width: 170px; }
[data-testid="recurring-list"] th:nth-child(1) { width: 58%; }
[data-testid="recurring-list"] th:nth-child(3) { width: 72px; }
[data-testid="sla-risk-list"] th:nth-child(1) { width: 92px; }
[data-testid="sla-risk-list"] th:nth-child(4) { width: 48px; }
[data-testid="sla-risk-list"] th:nth-child(5) { width: 96px; }
.panel { min-width: 0; }
.grid-2 > .panel { overflow: hidden; }

/* ---- landing / sign-in hero ---- */
.landing-bg { position: fixed; inset: 0; overflow: hidden; pointer-events: none; z-index: 0; }
.orb { position: absolute; border-radius: 50%; filter: blur(90px); opacity: .55; }
.orb-a { width: 560px; height: 560px; left: -140px; top: -160px;
  background: radial-gradient(circle, var(--accent-glow), transparent 70%);
  animation: orb-drift 14s ease-in-out infinite alternate; }
.orb-b { width: 640px; height: 640px; right: -180px; bottom: -220px;
  background: radial-gradient(circle, rgba(139, 92, 246, 0.30), transparent 70%);
  animation: orb-drift 18s ease-in-out infinite alternate-reverse; }
@keyframes orb-drift { from { transform: translate3d(0,0,0) scale(1); }
  to { transform: translate3d(60px, 40px, 0) scale(1.12); } }
.landing-grid { position: absolute; inset: 0;
  background-image: linear-gradient(var(--grid-line) 1px, transparent 1px),
    linear-gradient(90deg, var(--grid-line) 1px, transparent 1px);
  background-size: 44px 44px;
  mask-image: radial-gradient(900px 600px at 40% 30%, #000 0%, transparent 75%); }

.landing { position: relative; z-index: 1; min-height: calc(100vh - 59px);
  display: flex; align-items: center; justify-content: center; gap: 64px;
  flex-wrap: wrap; padding: 48px 40px; max-width: 1180px; margin: 0 auto; }
.hero { flex: 1 1 520px; max-width: 620px; }
.hero-badge { display: inline-flex; align-items: center; gap: 8px;
  font-size: 12px; letter-spacing: .08em; text-transform: uppercase;
  color: var(--accent); border: 1px solid var(--accent-border);
  background: var(--accent-faint); border-radius: 999px; padding: 6px 14px; }
.pulse-dot { width: 8px; height: 8px; border-radius: 50%; background: var(--accent);
  box-shadow: 0 0 8px var(--accent-glow); animation: pulse-dot 2s ease-in-out infinite; }
@keyframes pulse-dot { 0%, 100% { opacity: 1; } 50% { opacity: .35; } }
.hero-title { margin: 22px 0 0; font-size: clamp(40px, 5.4vw, 62px);
  line-height: 1.06; font-weight: 800; letter-spacing: -0.02em; }
.hero-gradient { background: linear-gradient(92deg, var(--accent-hi) 8%, #8b5cf6 92%);
  -webkit-background-clip: text; background-clip: text; color: transparent;
  text-shadow: none; filter: drop-shadow(0 0 22px var(--accent-glow)); }
.hero-sub { margin: 18px 0 0; max-width: 480px; color: var(--muted, #94a3b8);
  font-size: 16px; line-height: 1.55; }
.hero-stats { display: flex; gap: 40px; margin-top: 30px; flex-wrap: wrap; }
.hero-stat { display: flex; flex-direction: column; gap: 4px; }
.hero-stat-value { font-size: 30px; font-weight: 750; color: var(--accent);
  font-variant-numeric: tabular-nums; text-shadow: 0 0 18px var(--accent-glow); }
.hero-stat-label { font-size: 12px; letter-spacing: .05em; text-transform: uppercase;
  color: var(--muted, #94a3b8); }
.hero-chips { display: flex; gap: 8px; margin-top: 26px; flex-wrap: wrap; }
.hero-chips .chip { font-size: 12px; padding: 5px 12px; border-radius: 999px;
  border: 1px solid var(--chip-border); color: var(--chip-text);
  background: var(--chip-bg); }
.landing .login-card { flex: 0 0 380px; box-shadow: 0 12px 60px rgba(0,0,0,.45),
  0 0 0 1px var(--accent-faint); backdrop-filter: blur(6px); }
@media (max-width: 900px) {
  .landing { gap: 36px; padding: 32px 20px; }
  .hero { text-align: center; }
  .hero-sub, .hero-stats, .hero-chips { margin-left: auto; margin-right: auto; justify-content: center; }
}

/* ---- theme toggle ---- */
.theme-toggle {
  width: 30px; height: 30px; flex: none;
  background: transparent; border: 1px solid var(--border); border-radius: 7px;
  color: var(--muted); font-size: 14px; line-height: 1; cursor: pointer;
  transition: color 0.15s, border-color 0.15s, background 0.15s;
}
.theme-toggle:hover { color: var(--text); border-color: var(--accent-border); background: var(--hover-bg); }

/* ---- incident flow graph (category -> team) ---- */
.flow-graph { position: relative; overflow-x: auto; }
.flow-svg { display: block; width: 100%; height: auto; font-family: var(--sans); }
.flow-edge { fill: none; transition: opacity 0.2s, stroke-width 0.2s; }
.flow-svg.has-focus .flow-edge:not(.focus) { opacity: 0.06 !important; }
.flow-svg.has-focus .flow-pulse:not(.focus) { opacity: 0; }
.flow-node { cursor: pointer; }
.flow-node circle {
  stroke-width: 1.5;
  filter: drop-shadow(0 0 6px var(--accent-glow));
}
.flow-svg.has-focus .flow-node:not(.focus) { opacity: 0.25; }
.flow-label { fill: var(--text); font-size: 12px; font-weight: 600; }
.flow-count { fill: var(--muted); font-size: 10.5px; font-family: var(--mono); }
.flow-col-head {
  fill: var(--muted); font-size: 10px; font-weight: 700;
  letter-spacing: 0.16em; text-transform: uppercase;
}
.flow-legend { display: flex; gap: 14px; margin-top: 10px; flex-wrap: wrap; align-items: center; }
.flow-legend .muted { font-size: 11px; }
.legend-swatch { width: 14px; height: 3px; border-radius: 2px; display: inline-block; margin-right: 5px; vertical-align: middle; }

/* ---- routing rules editor ---- */
.routing-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 22px; align-items: start; }
.routing-rows { display: flex; flex-direction: column; gap: 8px; }
.routing-row { display: grid; grid-template-columns: minmax(140px, 1fr) minmax(140px, 1fr) 30px; gap: 8px; align-items: center; }
.routing-row .cat-name { font-size: 13px; font-weight: 600; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.routing-row .pill-custom { justify-self: start; }
.routing-del {
  width: 28px; height: 28px; border-radius: 6px; border: 1px solid var(--border);
  background: transparent; color: var(--muted); cursor: pointer; font-size: 14px; line-height: 1;
}
.routing-del:hover { color: var(--crit); border-color: var(--crit); }
.sla-grid { display: grid; grid-template-columns: repeat(4, minmax(80px, 1fr)); gap: 10px; }
.routing-hint { font-size: 12px; }
@media (max-width: 900px) { .routing-grid { grid-template-columns: 1fr; } }

/* ---- production formatting sweep ---- */
/* Neutral pill for absent priority ("—") */
.pill-none { color: var(--muted); border-color: var(--border); background: transparent; }

/* Numeric table cells right-align + tabular figures for clean columns */
td.num, .num { text-align: right; font-variant-numeric: tabular-nums; }
#collections-table th:nth-child(2), #recurring-list th:nth-child(3) { text-align: right; }

/* Long unbroken tokens (URLs, IDs, stack traces) must wrap, never scroll */
.drawer-title, .drawer-desc, .cell-title, .reco-res, .job-message, .job-error,
.source-error, .admin-msg { overflow-wrap: anywhere; word-break: break-word; }

/* Source card name can ellipsis only with a width bound */
.source-name { max-width: 100%; white-space: nowrap; }

/* Toasts: cap width, wrap long errors */
.toast { max-width: min(90vw, 420px); overflow-wrap: anywhere; }

/* Load-more control */
.load-more-row { display: flex; justify-content: center; margin-top: 14px; }
.load-more-row button[hidden] { display: none; }

/* SLA chip must not force the status column to overflow */
.cell-status { display: flex; align-items: center; gap: 6px; flex-wrap: wrap; }
.sla-chip { white-space: nowrap; }

/* ---- responsive: tablet & phone ---- */
@media (max-width: 760px) {
  .nav-inner { gap: 12px; padding: 0 14px; height: auto; min-height: 52px;
    flex-wrap: wrap; padding-top: 8px; padding-bottom: 8px; }
  .nav-links { order: 3; width: 100%; overflow-x: auto; gap: 2px;
    -webkit-overflow-scrolling: touch; }
  .nav-link { padding: 6px 8px; letter-spacing: 0.06em; white-space: nowrap; }
  .nav-link.active::after { bottom: -8px; }
  .health { order: 2; }
  .wrap { padding: 16px 12px 48px; }
  .grid-main, .grid-duo { grid-template-columns: 1fr; }
  .stats-row, .stats-row-5 { grid-template-columns: repeat(2, 1fr); }
  .filter-bar { flex-wrap: wrap; }
  .filter-bar select.input, .filter-bar .input { width: 100%; flex: 1 1 100%; }
  .sla-grid { grid-template-columns: repeat(2, 1fr); }
  .routing-row { grid-template-columns: 1fr 1fr 28px; }
  /* Detail drawer becomes full-width on phones instead of a cramped side panel */
  .drawer { position: fixed; inset: 0; width: 100%; max-width: 100%; }
}
@media (max-width: 420px) {
  .stats-row, .stats-row-5 { grid-template-columns: 1fr; }
}

/* ---- integrations panel ---- */
.integrations-list { display: flex; flex-direction: column; gap: 10px; margin-bottom: 16px; }
.integration-card { border: 1px solid var(--border); border-radius: 10px; padding: 12px 14px;
  background: var(--panel-2); display: flex; flex-direction: column; gap: 6px; }
.integration-head { display: flex; align-items: center; gap: 8px; }
.integration-name { font-weight: 700; font-size: 14px; margin-right: auto;
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap; max-width: 40%; }
.integration-meta { font-size: 11.5px; overflow-wrap: anywhere; }
.integration-actions { display: flex; gap: 8px; margin-top: 4px; }
.integ-events { display: flex; flex-wrap: wrap; gap: 8px 18px; }
.integ-events .check { display: flex; align-items: center; gap: 6px; font-size: 13px;
  color: var(--text); cursor: pointer; }
.integ-events .check input { accent-color: var(--accent); }
.api-token-row { display: flex; gap: 10px; align-items: flex-end; margin-top: 4px; }
.api-token-row .input { font-size: 12px; }
.api-endpoints { margin-top: 10px; font-size: 12px; display: flex; flex-direction: column; gap: 4px;
  color: var(--text); }
.api-endpoints .muted { color: var(--muted); }
.deflect-kpi { margin-top: 14px; padding: 12px 14px; border: 1px solid var(--border);
  border-radius: 10px; background: var(--panel-2); display: flex; align-items: baseline;
  gap: 14px; flex-wrap: wrap; }
.deflect-rate { font-size: 26px; font-weight: 800; color: var(--accent); line-height: 1; }
.deflect-rate-label { font-size: 12px; font-weight: 600; color: var(--muted);
  text-transform: uppercase; letter-spacing: .04em; margin-left: 4px; }
.deflect-detail { font-size: 12px; }

/* ---- Agent operations + tuning + audit (enterprise console) ---- */
.agent-cards { display: grid; grid-template-columns: repeat(auto-fill, minmax(230px, 1fr));
  gap: 12px; margin-bottom: 6px; }
.agent-card { border: 1px solid var(--border); border-radius: 12px; padding: 14px;
  background: var(--panel-2); display: flex; flex-direction: column; gap: 10px; }
.agent-card-head { display: flex; align-items: center; justify-content: space-between; gap: 8px; }
.agent-name { font-weight: 700; font-size: 14px; }
.pill-ok { color: var(--ok); background: rgba(52,211,153,.1); border-color: rgba(52,211,153,.4); }
.pill-err { color: var(--crit); background: rgba(248,113,113,.12); border-color: rgba(248,113,113,.45); }
.pill-audit { color: var(--accent); background: var(--accent-dim); border-color: var(--accent-border); }
.agent-stats { display: flex; gap: 14px; flex-wrap: wrap; }
.agent-stat b { font-size: 15px; } .agent-stat { font-size: 12px; }
.agent-actions { display: flex; flex-direction: column; gap: 5px; }
.agent-action-row { display: grid; grid-template-columns: 1fr 70px 34px; align-items: center;
  gap: 8px; font-size: 11px; }
.agent-action-name { color: var(--muted); text-transform: capitalize; overflow: hidden;
  text-overflow: ellipsis; white-space: nowrap; }
.agent-action-bar { height: 6px; background: var(--accent-faint); border-radius: 4px; overflow: hidden; }
.agent-action-fill { display: block; height: 100%; background: var(--accent);
  border-radius: 4px; }
.agent-action-n { text-align: right; color: var(--muted); }

.tune-group { margin-top: 16px; padding-top: 14px; border-top: 1px solid var(--border-soft); }
.tune-group:first-of-type { margin-top: 4px; border-top: none; padding-top: 0; }
.tune-agent { color: var(--accent); margin-bottom: 10px; }
.settings-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(180px, 1fr));
  gap: 12px; }

.bench-controls { margin: 8px 0 12px; }
.bench-slider-field { max-width: 420px; }
.bench-slider { width: 100%; accent-color: var(--accent); }
.dedup-bench-result { border: 1px solid var(--border); border-radius: 12px; padding: 14px;
  background: var(--panel-2); display: flex; flex-direction: column; gap: 8px; }
.bench-summary { font-size: 12px; }
.bench-line { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; font-size: 13px; }
.bench-line-cand { font-weight: 600; }
.bench-line-label { min-width: 150px; color: var(--muted); }
.bench-chip { padding: 2px 9px; border-radius: 999px; font-size: 12px; font-weight: 600;
  border: 1px solid var(--border); }
.bench-merge { color: var(--dup); border-color: rgba(167,139,250,.4); background: rgba(167,139,250,.1); }
.bench-review { color: var(--warn); border-color: rgba(251,191,36,.4); background: rgba(251,191,36,.1); }
.bench-unique { color: var(--ok); border-color: rgba(52,211,153,.4); background: rgba(52,211,153,.1); }
.bench-delta { font-size: 13px; font-weight: 700; color: var(--accent); margin-top: 2px; }

#audit-table td.audit-detail { max-width: 380px; overflow: hidden; text-overflow: ellipsis;
  white-space: nowrap; color: var(--muted); font-size: 12px; }

/* ---- Enterprise analytics (per-agent) ---- */
.exec-grid { display:grid; grid-template-columns:repeat(auto-fill, minmax(160px,1fr)); gap:12px; }
.exec-tile { border:1px solid var(--border); border-radius:12px; padding:14px 16px; background:var(--panel-2);
  display:flex; flex-direction:column; gap:3px; }
.exec-val { font-family:var(--mono); font-size:26px; font-weight:750; line-height:1; color:var(--accent); }
.exec-tile.tone-ok .exec-val { color:var(--ok); } .exec-tile.tone-warn .exec-val { color:var(--warn); }
.exec-tile.tone-dup .exec-val { color:var(--dup); }
.exec-label { font-size:12px; font-weight:600; margin-top:6px; }
.exec-sub { font-size:11px; }
.agent-intel { display:grid; grid-template-columns:repeat(auto-fill, minmax(300px,1fr)); gap:14px; }
.intel-card { border:1px solid var(--border); border-radius:14px; padding:16px 18px; background:var(--panel-2);
  display:flex; flex-direction:column; gap:9px; }
.intel-head { display:flex; align-items:center; gap:9px; }
.intel-icon { font-size:18px; } .intel-name { font-weight:750; font-size:15px; }
.intel-tagline { font-size:12px; line-height:1.4; min-height:32px; }
.intel-headline { display:flex; align-items:baseline; gap:8px; padding:6px 0; border-top:1px solid var(--border-soft);
  border-bottom:1px solid var(--border-soft); }
.intel-headline-val { font-family:var(--mono); font-size:22px; font-weight:750; color:var(--accent); }
.intel-headline-lbl { font-size:11.5px; }
.intel-detail { display:flex; flex-direction:column; gap:6px; }
.intel-line { display:flex; justify-content:space-between; align-items:center; font-size:12.5px; gap:10px; }
.intel-bar-row { display:grid; grid-template-columns:1fr 80px 42px; align-items:center; gap:8px; font-size:11.5px; }
.intel-bar-label { color:var(--muted); overflow:hidden; text-overflow:ellipsis; white-space:nowrap; text-transform:capitalize; }
.intel-bar { height:6px; background:var(--accent-faint); border-radius:4px; overflow:hidden; }
.intel-bar-fill { display:block; height:100%; border-radius:4px; background:var(--accent); }
.intel-bar-fill.tone-ok { background:var(--ok); } .intel-bar-fill.tone-warn { background:var(--warn); }
.intel-bar-n { text-align:right; color:var(--muted); }
@media (max-width:640px){ .exec-grid,.agent-intel { grid-template-columns:1fr 1fr; } }

/* ---- Case Co-pilot panel (ticket drawer) ---- */
.copilot-panel { border: 1px solid var(--border); border-radius: 12px;
  background: color-mix(in srgb, var(--accent) 6%, var(--surface)); padding: 12px 14px; margin: 14px 0; }
.copilot-head { display: flex; align-items: center; justify-content: space-between; gap: 10px; }
.copilot-head .panel-subtitle { margin: 0; }
.copilot-body { margin-top: 4px; }
.copilot-meta { display: flex; gap: 10px; align-items: center; margin: 8px 0 4px; }
.copilot-summary { font-size: 13.5px; line-height: 1.55; margin: 6px 0 4px; }
.copilot-label { font-size: 11px; font-weight: 700; letter-spacing: .04em; text-transform: uppercase;
  color: var(--muted); margin: 12px 0 5px; }
.copilot-label-row { display: flex; align-items: center; justify-content: space-between; }
.copilot-case { border-left: 2px solid var(--accent); padding: 4px 0 4px 10px; margin: 6px 0; font-size: 12.5px; }
.copilot-case-head { display: flex; gap: 8px; justify-content: space-between; font-weight: 600; }
.copilot-case .muted { font-weight: 400; margin-top: 2px; line-height: 1.45; }
.copilot-reply { white-space: pre-wrap; font-family: inherit; font-size: 13px; line-height: 1.5;
  background: var(--surface); border: 1px solid var(--border); border-radius: 8px; padding: 10px 12px; margin: 0; }
.copilot-actions { margin: 4px 0 2px; padding-left: 18px; font-size: 13px; line-height: 1.6; }
/* Quality-audit panel in the ticket drawer */
.audit-panel { margin-top: 4px; }
.audit-score { font-variant-numeric: tabular-nums; }
.audit-check { display: flex; gap: 7px; align-items: baseline; font-size: 12.5px; margin-top: 3px; }
.audit-ok { color: var(--ok, #22c55e); font-weight: 700; }
.audit-fail { color: var(--crit, #ef4444); font-weight: 700; }

/* Sentiment tones — scoped to the co-pilot header: files.js already renders
   unstyled `pill pill-muted` badges, which a global rule would repaint. */
.copilot-meta .pill-muted { background: color-mix(in srgb, var(--muted) 18%, transparent); color: var(--muted); }
.copilot-meta .pill-warn  { background: color-mix(in srgb, var(--warn) 22%, transparent); color: var(--warn); }
.copilot-meta .pill-danger{ background: color-mix(in srgb, var(--crit, #ef4444) 22%, transparent); color: var(--crit, #ef4444); }
